Picture this: you’ve successfully navigated the career fair, researching employers, dressing as a professional, and conveying confidence (see Part 1 – The Career Fair). You even got contact information for follow up and have since made that connection. After all your efforts, you receive an email or phone call requesting time for a phone interview. Congratulations!
The phone interview can be something that isn’t given the preparation it deserves. After all, it’s just a phone call, right? You talk, text, instant message, tweet, and Facebook all day long with friends. How hard could it be?
Here are some tips from experiences I and other HR professionals have had around this topic:
Before the Call
Free Yourself from Distraction – Find a quiet place away from outside noise such as dogs barking, traffic, television/radio, etc. Nothing is worse than trying to interview a candidate while a car alarm is going off in the background or while what sounds like a frat party is happening in your house.
Landline vs. Cell Phone – If you have a landline, provide that number. If you must use your cell phone, make sure that you’re in a good area for reception. Also be sure that your outgoing message on your voicemail is professional. “Hey guys, this is Susie. I’m not here, leave a message” isn’t appropriate. It is suggested to use something to the effect of this: “You have reached the voicemail of Sue Smith. I’m not available to take your call at the moment, but if you’ll leave your name, number and brief message, I’ll return your call as soon as possible. Thanks and have a great day!”
During and After the Call
Dress and Sound the Part – Would it be easier to sound the part if you dressed for it (think pajamas vs. suit)? Opinions vary on this, but many feel that they would have a more professional tone just by wearing what they would during a face to face interview.
Bonus tip: smile when you answer the phone – you’ll come across as happy, energetic and will set the tone for the entire interview. Watch your “um’s”, “uh’s”, “you-know’s”, and “like’s”.
Answer and Ask Questions – Answer each question asked. Don’t make up something just to sound smart – they’ll know when you’re doing this. Also, don’t forget to have questions of your own to ask when the time comes. Know some sample interview questions for both the interviewer and interviewee. Practice the interview with a friend or family member before the phone call.
More tips and the complete article